Company: Lollypop Farm, Humane Society of Greater Rochester
Department: Guest Services
Position: Guest Services Associate
Reports To: Guest Services Manager
Employment Type: Part-time
FLSA Classification: Non-Exempt
Schedule: Friday: 1:00 – 7:00 PM and Saturday: 10:00 AM – 5:00 PM
Location: Fairport, NY 14450
Lollypop Farm, the Humane Society of Greater Rochester, has been helping animals and people since 1873. Our organization cares for around 7500 animals each year and makes possible a variety of programs to address issues that contribute to the surrender of unwanted animals. As an open-admission organization, we accept every animal in need of help. The Guest Services Associate’s role is to provide an energetic, positive, and professional first impression to Lollypop Farm by greeting customers, engaging visitors, and informing or referring callers to the appropriate resources at Lollypop Farm and beyond in a fast-paced and changing environment.
Essential Job Duties:
Education: High school diploma or equivalent education
Experience: Two years of experience with customer service
Skills: Strong interpersonal skills with a positive, dynamic, engaging personality. Skilled in delivering positive, clear, concise, accurate, and timely communications. Excellent written and verbal communication skills. Able to work calmly and effectively in a noisy and busy environment. Able to prioritize task and adapt to change. Solid computer and internet skills in a PC environment with experience working in Microsoft Word and Excel and using online information systems.
Physical Demands: Employee is frequently required to stand, walk, feel, speak, hear and see. Performance may also require prolonged periods of sitting and repetitive motion and occasional lifting with reasonable accommodations. May be required to lift up to 40 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.
Must Align with the Company Mission, Vision and Core Values:
Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.
Vision: A just and compassionate world for all animals.
Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.