Position Description

Animal Placement Manager
Location Headquarters
Job Code 108
# of Openings 1
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Company: Lollypop Farm, Humane Society of Greater Rochester

Department: Shelter

Position: Animal Placement Manager

Reports To: Director of Shelter Services

Employment Type: Full-Time

FLSA Classification: Non-Exempt

Schedule: Varies

Location: Fairport, NY 14450



Lollypop Farm, the Humane Society of Greater Rochester, has been helping animals and people since 1873. Our organization cares for around 7500 animals each year and makes possible a variety of programs to address issues that contribute to the surrender of unwanted animals. As an open-admission organization, we accept every animal in need of help. The Animal Placement Manager’s role is to provide daily management of shelter animal placement departments including: Adoptions and Admissions, Foster Care, Rescue placement and other alternative placement options.

Essential Job Duties:

  • Provides compassionate care to all animals in the shelter
  • Assists with the implementation and oversight of special adoption/admission programs, including short-term foster and foster-to-adopt programs
  • Handles customer complaints relating to adoptions, foster care or other alternative placements
  • Performs behavior evaluations for animals in the shelter
  • Directs department staff consisting of supervisors, adoption counselors, foster coordinators, and rescue/alternate placement coordinators. Provides coaching and disciplinary action as needed. Evaluates staffs’ performance to ensure efficient and effective operations
  • Ensures adequate staffing of department, as well as assigns duties and evaluates staff to optimize the effectiveness of the department
  • Participates in interview, selection and hiring process for new hires. Participates in staffing decisions and develops training plan for new hires
  • Recruit, train and provide direction to assigned volunteers
  • Supervises, models and reinforces customer service skills and professionalism
  • Performs euthanasia as necessary
  • Maintains SOPs for department processes
  • Observe all safety rules and regulations for self and others
  • Maintain good housekeeping
  • Carry out responsibilities in accordance with the company’s policies and applicable state and federal laws
  • Performs other duties as required

Must possess a valid driver's license

Education:  High School diploma or equivalent education required. Bachelor’s Degree in a related field preferred.

Experience:  Two years of experience with customer service required. One year of leadership experience is preferred. Prior supervisory experience including the responsibility of training staff and/or working with volunteers preferred. Certified in humane euthanasia or capable of becoming certified. 2-5 year’s animal experience is required

Skills: Highly organized with strong communication and record keeping skills.   Strong interpersonal skills with a positive, dynamic, engaging personality. Skilled in delivering positive, clear, concise, accurate, and timely communications. Excellent written and verbal communication skills. Able to work calmly and effectively in a noisy and busy environment. Able to prioritize task and adapt to change.

Physical Demands:  Employee is frequently required to stand, walk, sit, handle, feel, speak, hear and see. Occasionally required to lift, carry, push or pull up to 50 pounds, stoop, kneel, crouch and reach .

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


Must Align with the Company Mission, Vision and Core Values:

Mission:  Together with our community, we better the lives of animals through justice, prevention, and life-saving care.

Vision:  A just and compassionate world for all animals.

Core Values:  We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission.  Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

  • Compassion:  We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions. 
  • Communication:  We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.
  • Flexibility:  We are willing and comfortable adapting to new circumstances and conditions.
  • Commitment:  We are steadfast in our efforts to achieve our mission.
  • Teamwork:  We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
  • Integrity:  We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
  • Respect:  We are considerate and professional regard for all aspects of our work.


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