Position Description

Intake/Admissions Counselor
Location Headquarters
Job Code 111
# of Openings 1
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Company: Lollypop Farm, Humane Society of Greater Rochester

Department: Shelter

Position: Intake/Admissions Counselor

Reports To: Animal Care and Intake Manager

Employment Type: Full-Time

FLSA Classification: Non-Exempt

Schedule: Sunday-Thursday

Location: Fairport, NY 14450



Lollypop Farm, the Humane Society of Greater Rochester, has been helping animals and people since 1873. Our organization cares for around 7500 animals each year and makes possible a variety of programs to address issues that contribute to the surrender of unwanted animals. As an open-admission organization, we accept every animal in need of help. The Intake/Admissions Counselor’s role is to interface with the public by performing the following essential job duties.


Essential Job Duties:

  • Provide compassionate care to all animals in the shelter
  • Counsels families who are thinking of rehoming their pets about alternate solutions, including self-rehoming, behavior or medical intervention or other programs as available.  Works closely with Senior Intake Coordinator, behavior department and clinic to help keep pets in homes
  • Schedules animal admissions for Lollypop Farm through an online admissions appointment request system and by monitoring and maintaining the admission phone line with the goal of speaking directly to clients; return phone calls to any client who left a message within one hour during normal working hours
  • Counsels customers who are surrendering their pets to the shelter.  Ensure accuracy of recorded information and process paperwork to admit animals to the shelter
  • Exercise patience and tact when working with difficult, emotional or angry people
  • Assist with evaluating animals for placement, including recording and handling for canine behavior evaluations
  • Provide overall animal maintenance—supply animals with food and water, clean cages, kennels and litter boxes
  • Maintain sanitary conditions for animals and work areas
  • Assists with euthanasia
  • Carry out responsibilities in accordance with the company’s policies and applicable state/ federal laws
  • Observe all safety rules and regulations for self and others
  • Perform other duties as requested


Education: High School diploma or equivalent education required.

Experience: Minimum 1 year of animal experience and 1year of customer service experience required.

Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations. Ability to apply basic mathematical concepts. Must possess the ability to understand detailed and involved written or oral instructions and to apply common sense to carry out instructions, as well as the ability to deal with problems involving few concrete variables in standardized situations. Strong animal handling skills, including handling aggressive animals and using protective equipment such as catch-poles, cat nets, etc. required.  Intermediate computer skills; ability to learn internal software. Ability to operate animal chip scanner, dishwasher, washer and dryer, power washer, cash register, and floor machine, as well as use cleaning supplies.

Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach, lift 20 pounds, carry 20 pounds, pull 20 pounds, kneel, crouch, handle, feel, hear, see and speak.  Occasionally required to lift 50 pounds. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


Must Align with the Company Mission, Vision and Core Values:

Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.

Vision: A just and compassionate world for all animals.

Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission.  Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

  • Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions. 
  • Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.
  • Flexibility: We are willing and comfortable adapting to new circumstances and conditions.
  • Commitment: We are steadfast in our efforts to achieve our mission.
  • Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
  • Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
  • Respect: We are considerate and professional regard for all aspects of our work.



  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Parental Leave
  • Retirement Plan
  • Tuition Reimbursement
  • Vision Insurance




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