Company: Lollypop Farm, Humane Society of Greater Rochester
Position: Intake/Admissions Counselor
Reports To: Animal Care and Intake Manager
Employment Type: Full-Time
FLSA Classification: Non-Exempt
Location: Fairport, NY 14450
Lollypop Farm, the Humane Society of Greater Rochester, has been helping animals and people since 1873. Our organization cares for around 7500 animals each year and makes possible a variety of programs to address issues that contribute to the surrender of unwanted animals. As an open-admission organization, we accept every animal in need of help. The Intake/Admissions Counselor’s role is to interface with the public by performing the following essential job duties.
Essential Job Duties:
Education: High School diploma or equivalent education required.
Experience: Minimum 1 year of animal experience and 1year of customer service experience required.
Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations. Ability to apply basic mathematical concepts. Must possess the ability to understand detailed and involved written or oral instructions and to apply common sense to carry out instructions, as well as the ability to deal with problems involving few concrete variables in standardized situations. Strong animal handling skills, including handling aggressive animals and using protective equipment such as catch-poles, cat nets, etc. required. Intermediate computer skills; ability to learn internal software. Ability to operate animal chip scanner, dishwasher, washer and dryer, power washer, cash register, and floor machine, as well as use cleaning supplies.
Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach, lift 20 pounds, carry 20 pounds, pull 20 pounds, kneel, crouch, handle, feel, hear, see and speak. Occasionally required to lift 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.
Must Align with the Company Mission, Vision and Core Values:
Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.
Vision: A just and compassionate world for all animals.
Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.