Position Description

Adoption and Admissions Counselor
Location Headquarters
Job Code ADPC
# of Openings 1
Apply Now


Company: Lollypop Farm, Humane Society of Greater Rochester

Department: Shelter

Position: Adoptions and Admissions Counselor

Reports To: Director of Shelter Services

Employment Type: Part-Time

FLSA Classification: Non-Exempt

Schedule: Varies

Location: Fairport, NY 14450



Lollypop Farm, the Humane Society of Greater Rochester, has been helping animals and people since 1873. Our organizations cares for around 7500 animals each year and makes possible a variety of programs to address issues that contribute to the surrender of unwanted animals. As an open-admission organization, we accept every animal in need of help. The Adoptions and Admission Counselor’s role is to interface with the public admitting animals and aiding in the adoption process.


Essential Job Duties:

  • Provides compassionate care to all animals in the shelter. Supply animals with food and water, clean cages, kennels and litter boxes
  • Perform admission phone-line call backs.  Counsel individuals considering surrendering or rehoming a pet.  Schedule appointments for admitting animals
  • Perform adoption procedures including conducting consultations, answering inquiries, showing animals, and providing customer service
  • Perform animal admissions procedures, including setting up incoming animals
  • Record information pertaining to adoptions and admissions. Ensure accuracy of recorded information and process paperwork
  • Ensure shelter’s admission and adoption areas are well maintained in a neat, clean and organized fashion
  • Exercise patience and tact when working with difficult and challenging people
  • Maintain sanitary conditions for animals and work areas
  • Restrain animals for euthanasia when necessary
  • Carry out responsibilities in accord with the company’s policies and applicable state and federal laws
  • Perform other duties as requested


Education: High School diploma or equivalent education required.

Experience: Understanding of proper environments for various domestic animals. Customer service experience and good communication skills are preferred. Animal experience is preferred.

Skills: Ability to read and comprehend simple instructions, short correspondence/memos, and ability to present information one-on-one and in small group situations effectively. Basic computer skills required. Ability to learn internal software and properly use cleaning supplies. Ability to operate copier, fax machine, cash register, safe and other general office equipment.

Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, stoop, kneel, crouch, crawl, reach, handle, feel, speak, hear and see.  Occasionally required to sit, lift up to 50 pounds, carry 25+ pounds and push and pull 50-100 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


Must Align with the Company Mission, Vision and Core Values:

Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.

Vision: A just and compassionate world for all animals.

Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission.  Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

  • Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions. 
  • Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.
  • Flexibility: We are willing and comfortable adapting to new circumstances and conditions.
  • Commitment: We are steadfast in our efforts to achieve our mission.
  • Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
  • Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
  • Respect: We are considerate and professional regard for all aspects of our work.





Back Apply Now