Casino Pit Manager
A casino pit manager oversees table games, supervises dealers, ensures compliance with regulations, and maintains a high level of customer service. Key duties include monitoring table operations for fairness and integrity, managing staff, handling customer disputes, and overseeing cash and chip transactions.
Game and staff supervision: Supervise dealers, monitor game integrity, and ensure all procedures and rules are followed correctly.
Customer service and dispute resolution: Manage player inquiries and complaints, resolve disputes between players and dealers, and ensure a positive and fair environment.
Regulatory compliance: Ensure all operations comply with gaming regulations and casino policies.
Financial oversight: Oversee the handling of cash and chips, track transactions, and manage paperwork to ensure accuracy and security.
Staff management: Manage and train staff, assign work, and handle personnel issues.
Security and integrity: Monitor player behavior for cheating, card counting, or other rule violations and liaise with security when necessary.
Operational efficiency: Ensure efficient table utilization and contribute to profitable operations.
Typically requires significant experience in related table game roles, such as a dealer or floor supervisor.
Strong leadership, customer service, and high-pressure decision-making skills are essential.
Extensive knowledge of various casino games, rules, and procedures is required.