Casino Keno Manager
A Keno Manager oversees the day-to-day operations of a Keno department, ensuring compliance with regulations, managing staff, and overseeing financial aspects like payouts. Key responsibilities include managing Keno staff, training new hires, handling customer complaints, ensuring game integrity, and verifying winning tickets and payouts. They analyze game performance, develop strategies to improve engagement, and collaborate with other departments on promotions and system upgrades.
Hire, train, and supervise Keno staff, setting performance standards and enforcing company policies.
Manage the daily operations of the Keno game, ensuring smooth and accurate execution from start to finish.
Ensure all Keno operations and payouts comply with applicable laws, regulations, and company policies.
Authorize payouts (often for amounts over a certain threshold) and prepare shift reports and cash reconciliation.
Address customer inquiries, handle complaints, and ensure a positive gaming experience for all players.
Analyze game performance metrics and player behavior to identify opportunities for improvement and growth.
Develop and implement marketing strategies to enhance player engagement and retention.
Coordinate with IT or other teams to troubleshoot system issues and oversee system upgrades.
Experience in a Keno or gaming environment is typically required.
Strong math and cash handling skills are essential.
Excellent communication and customer service skills are necessary.
Supervisory experience is often preferred.
Ability to obtain a gaming work card for the specific jurisdiction